Frequently asked questions
How CareProximity works for families looking for in-home help, and for the independent specialists listed in the directory.
For families
- Does CareProximity cost families anything?
- No. Searching the directory, viewing full provider details, and using the concierge Match Me service are all free, and no account is required.
- How does the Match Me service work?
- You describe the help you need, the city, and how soon you need it. We review local specialists whose service radius covers your address and hand-match you with the ones who fit, usually within one business day.
- Do you take a commission on the work?
- No. Families contact providers directly by phone, email, or website, and all pricing and scheduling is arranged between you and the provider.
- What does the Verified badge mean?
- A Verified badge means the business owner has claimed the listing and confirmed their business details with us. It is not a licence or insurance check, so always ask a provider for proof of licensing, bonding, and insurance before work begins.
- Is CareProximity a care agency?
- No. CareProximity is a directory. We do not employ the specialists listed here, we do not supervise their work, and we do not provide medical advice.
- How are reviews handled?
- Reviews are submitted by visitors and published only after moderation. We remove reviews that contain personal health information, abuse, or content that appears to come from a competitor.
For providers
- How do I claim my listing?
- Find your business in the directory and use the claim link on the listing, or email us. We verify ownership before transferring control of the page to you.
- What does it cost to be listed?
- Listing is free, and during our launch period every plan tier is free as well. Claimed listings keep their upgraded features permanently as part of the founding claimant offer.
- Why is my business listed when I never signed up?
- We research public business information in each city we cover and publish basic listings so families can find local specialists. You can claim the listing to control it, or ask us to remove it permanently.
- How do I get removed from the directory?
- Email hello@careproximity.com and we will delete the listing and suppress the business from any future research, so it will not reappear.
- What information does my dashboard show?
- Claimed providers see how many times their profile was viewed and how often families clicked to call, email, or visit their website, plus a monthly summary by email.